Information on returns and refunds
Information on returns and refunds
Returns and Refunds
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.
The return costs are charged to the customer except in the event that an item is received that is already damaged or does not correspond to the one ordered.
To return the purchased item, proceed as follows:
- the customer proceeds with the return request
- the customer receives from us a "confirmation return accepted"
- the package is picked up by our courier on the date indicated in the email"return confirmation accepted".
- The refund is made through the payment solution acquired by the customer at the time of the order.
There are some situations where refunds are not granted:
- obvious signs of use;
- non-original product conditions, damage or missing parts for reasons not due to our error;
- any item returned more than 14 days after delivery.
Refunds
Once your return has been received and inspected, we will send you an email to notify you that we have received the returned item. We will also notify you of the approval or rejection of your refund.
If the refund is approved it will be processed and a credit will be automatically applied to the original credit card or payment method within a specified time period.
Late or missing refunds.
If you haven't received a refund yet, please check your bank account again.
Then contact your credit card company, it may take some time before the refund is officially posted.
Then contact your bank. There is often some processing time before a refund is posted.
If you have already done all of this and you still haven't received your refund yet, please contact us at monellaplusrimini@gmail.com
Exchanges
We only replace items if they are faulty or damaged with shipping costs at our expense.
To return the product, it must be sent to: Viale Lucerna 10 Rimini 47924 in Zaika Evgeny
You will be responsible for paying the shipping costs for returning your item. Shipping charges are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Communicate your wish to return the item to monellaplusrimini@gmail.com
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.
The return costs are charged to the customer except in the event that an item is received that is already damaged or does not correspond to the one ordered.
To return the purchased item, proceed as follows:
- the customer proceeds with the return request
- the customer receives from us a "confirmation return accepted"
- the package is picked up by our courier on the date indicated in the email"return confirmation accepted".
- The refund is made through the payment solution acquired by the customer at the time of the order.
There are some situations where refunds are not granted:
- obvious signs of use;
- non-original product conditions, damage or missing parts for reasons not due to our error;
- any item returned more than 14 days after delivery.
Refunds
Once your return has been received and inspected, we will send you an email to notify you that we have received the returned item. We will also notify you of the approval or rejection of your refund.
If the refund is approved it will be processed and a credit will be automatically applied to the original credit card or payment method within a specified time period.
Late or missing refunds.
If you haven't received a refund yet, please check your bank account again.
Then contact your credit card company, it may take some time before the refund is officially posted.
Then contact your bank. There is often some processing time before a refund is posted.
If you have already done all of this and you still haven't received your refund yet, please contact us at monellaplusrimini@gmail.com
Exchanges
We only replace items if they are faulty or damaged with shipping costs at our expense.
To return the product, it must be sent to: Viale Lucerna 10 Rimini 47924 in Zaika Evgeny
You will be responsible for paying the shipping costs for returning your item. Shipping charges are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Communicate your wish to return the item to monellaplusrimini@gmail.com